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The GRP is delivered with three different available
progressively stronger levels of security and information
availability certification designed to meet our
customer’s precise needs. Each GRP certification
level addresses seven key areas of security and
availability: 1. Information Transmission Security,
2. User Authentication, 3. Service Level Agreement,
4. Information Storage, 5. Information Backup, 6.
Information Integrity, and 7. Customer Service Availability.
The GRP offers three levels of Security and Access
Control certification for applications that access
or otherwise leverage the GRP. Even the entry level
of GRP certification provides industry leading security
and availability. |
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| Offers minimum baseline
encryption security featuring at least 128 bit level strength,
user password based authentication, 99.9% (“three nines”)
information availability, RAID level 5 information storage,
daily information backup with offsite secured storage, full
GRP security protection, and baseline customer support featuring
60 minute response time either via email, chat between hours
of 8AM to 5PM local time Monday through Friday, with per incident
voice support available at extra cost. |
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Transmission
Security:
All information transfers and application interfaces with the
GRP are encapsulated and secured by industry accepted technologies
such as SSL (Secure Socket Layer) and SFTP (Secure File Transfer
Protocol) featuring a minimum of 128 bit encryption, with higher
bit level encryption available upon request
User Authentication:
Users must be authenticated via their username
and password, and all passwords are hashed in transmission
and are stored at the GRP in an encrypted format. Clear text
is never used either for password transmission or as stored
in the GRP. |
Service
Level Agreement: 99.9% (“three nines”)
data availability service level.
Information Storage: RAID
level 5 supported by redundant power.
Information Backup: All
Information is backed up daily and maintained at a secure
offsite storage facility.
Information Integrity:
Information deposited in the GRP at this level is treated
as standard data files and enjoy the full security protection
provided the GRP operating environment.
Customer Support:
Unlimited e-mail & chat support with a maximum 60 minute
response time between hours of 8AM and 5PM local time. Voice
support can be purchased on a per incident basis or as part
of an annual support contract that includes a predetermined
number of voice support calls.
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| Features
all components offered in Level 1 – Basic and includes
more powerful user authentication based upon biometrics, includes
99.99% (“four nines”) information availability,
enhanced information integrity featuring digital watermarking,
digital signatures combined with other user authentication,
and extended customer support that includes unlimited email,
chat during hours of 8AM and 5PM local time Monday through Friday,
weekends available at extra costs, along with limited number
of no charge telephone support during same support periods. |
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Transmission
Security:
All information transfers and application interfaces with the
GRP are encapsulated and secured by industry accepted technologes
such as SSL (Secure Socket Layer) and SFTP (Secure File Transfer
Protocol) featuring a minimum of 128 bit encryption, with higher
bit level encryption available upon request
User Authentication:
Users must be authenticated via biometrics technology, designed
to assure positive user identity validation and unprecedented
user accountability when accessing any systems or applications
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| Service
Level Agreement: 99.99% (“four nines”)
data availability service level. Information
Storage: RAID level 5 supported by redundant power.
Information Backup: All
Information is backed up daily and maintained at a secure
offsite storage facility.
Information Integrity: Information
deposited in the GRP can make use, at no extra cost, of additional
security measures such digital watermarking, digital signatures
that when combined with this level’s far more robust
user authentication will assure that deposited information
is unaltered and subject to a comprehensive audit trail and
versioning control (all available at no extra cost) in order
to thoroughly document the “who and when” of information
being accessed or otherwise altered.
Customer Support:
Unlimited e-mail & chat support with a maximum 60 minute
response time between hours of 8AM and 5PM local time. Telephone
support can be purchased on a per incident basis or as part
of an annual support contract that includes a predetermined
number of voice support calls.
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| Features
all components offered in Level 2 – Advanced and includes
99.999% (“five nines”) carrier class enterprise
level information availability via Science Applications International
Corporation (SAIC), the nation’s largest government systems
integrator along with maximum customer support that includes
unlimited email, chat and telephone support with 15 minute response
time available 24 hours per day, 365 days per year. |
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Transmission
Security:
All information transfers and application interfaces with the
GRP are encapsulated and secured by industry accepted technologes
such as SSL (Secure Socket Layer) and SFTP (Secure File Transfer
Protocol) featuring a minimum of 128 bit encryption, with higher
bit level encryption available upon request
User Authentication:
Users must be authenticated via biometrics technology, designed
to assure positive user identity validation and unprecedented
user accountability when accessing any systems or applications.
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Service
Level Agreement: 99.999% (“five nines”)
data availability service level. As part of this degree of serve
availability the following additional elements are provided
at no additional cost:
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Applications International Corporation (SAIC) provides
the hosting for applications and data at the Maximum Certification
level. SAIC, the nation’s largest government systems
integrator provides similar services for the majority
of the critical information and systems of the US Government
For customer applications that are subject to compliance,
regulations and/or other regulatory mandates, specifically
tailored Representations and Warranties are available
providing a third-party certification of compliance
As part of Network
operations, all systems with Maximum Certification will
be continuously monitored for intrusion attempts and
out-of-band usage and access
Depending on
the application and customer requirements, SAS ratings
can be rendered as requested
At no additional
cost, customer information and applications are afforded
the benefit of multiple datacenters featuring complete
seamless failover with load balancing and hot replication
of information. In the event of a catastrophic individual
datacenter failure, the customer will enjoy a seamless
failover processing and repository environment so there
will not be any noticeable delay or service interruption.
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Information Storage: RAID level 5 supported
by redundant power. Information
Backup: All Information is backed up daily and maintained
at a secure offsite storage facility.
Information Integrity: Information
deposited in the GRP can make use, at no extra cost, of additional
security measures such digital watermarking, digital signatures
that when combined with this level’s far more robust
user authentication will assure that deposited information
is unaltered and subject to a comprehensive audit trail and
versioning control (all available at no extra cost) in order
to thoroughly document the “who and when” of information
being accessed or otherwise altered.
Customer Support: Unlimited
e-mail, chat support and telephone support with a maximum
15 minute response time is available 24 hours per day, 365
days per year.
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